hi! how can we help you?

Products Questions

A: Yes, most items have a 6-month manufacturer’s warranty.

A: Check product descriptions for size guides (e.g., ball sizes, racket weights).

A: Yes, we offer gear tailored to all skill levels, marked in descriptions.

A: Contact support with your order ID for real-time status updates.

A: Popular items are restocked monthly—email us to pre-order.

Payment Questions

A: We only offer Cash on Delivery (COD) for all orders.

A: Pay the delivery driver upon receiving and inspecting your items.

A: No, COD is free—no hidden charges apply.

A: No, we only accept cash for COD deliveries.

A: Delivery will be rescheduled—contact support to arrange a new time.

Privacy Questions

A: No, we never sell or share your information with external parties.

A: We use secure data storage and encryption for all customer information.

A: No—payment is made directly to the driver, so we don’t store card/cash data.

A: Yes, email support to request full data deletion.

A: Only to confirm orders and coordinate delivery times.

Refund Questions

A: Yes—return defective items within 14 days for a full refund.

A: Refunds are issued within 3-5 business days of receiving returned items.

A: No, we cover return shipping costs for eligible refund requests.

A: No, refunds are only available for unused, unopened, or defective products.

A: Contact support immediately—we’ll send the correct item and cover returns.