Privacy Policy

Privacy Policy

These Terms of Service ("Terms") govern your use of PlayGear Depot's website (the "Site") and purchase of products (the "Products") offered by PlayGear Depot ("we," "us," or "our"). By accessing the Site, placing an order, or accepting delivery of Products, you agree to be bound by these Terms. Please read them carefully before using our services.

1. Order Placement & Acceptance

  • You must be at least 18 years old to place an order on the Site. By placing an order, you warrant that you are of legal age and provide accurate, complete information (name, address, contact details) for delivery and communication.
  • All orders are subject to our acceptance. We reserve the right to reject or cancel any order for reasons including, but not limited to, product unavailability, incorrect pricing, or suspected fraudulent activity. You will be notified via email or phone if your order is canceled.
  • Order confirmations are not a guarantee of acceptance—final acceptance occurs when we dispatch your order for delivery.

2. Payment Terms

  • We exclusively offer Cash on Delivery (COD) as the payment method for all orders. No other payment options (credit cards, checks, digital wallets) are accepted.
  • Payment must be made in cash to the delivery driver upon receipt and inspection of your Products. You may inspect the Products at the time of delivery to verify condition, quantity, and accuracy before making payment.
  • Failure to provide cash at the time of delivery will result in the delivery being rescheduled or canceled. We are not responsible for any delays caused by insufficient cash availability.

3. Delivery & Inspection

  • Delivery times are estimated based on your location and will be communicated at the time of order confirmation. We strive to deliver orders within the stated timeframe but do not guarantee specific delivery dates.
  • You are responsible for providing a valid and accessible delivery address. We are not liable for delayed or failed deliveries due to incorrect or incomplete address information, or if no one is available to accept the delivery.
  • Upon delivery, you must inspect the Products immediately. If any items are damaged, defective, or incorrect, you may refuse to accept the delivery or pay for the affected items. Notify the delivery driver and contact our customer support within 24 hours to report issues.

4. Returns & Refunds

  • You may request a refund or exchange for Products that are defective, damaged, or incorrect within 14 days of delivery. Returns for unused, unopened Products are also accepted within 14 days, provided they are in their original packaging and condition.
  • To initiate a return, contact our customer support with your order ID and details of the issue. We will arrange for the return of the Products at no cost to you.
  • Refunds will be processed within 3-5 business days of us receiving and verifying the returned Products. Refunds are issued in cash (via in-person collection or delivery, depending on your location) or as store credit, at our discretion.
  • Used, damaged (due to misuse), or non-defective Products returned without prior authorization are not eligible for refunds or exchanges.

5. Product Information & Availability

  • We strive to provide accurate and up-to-date product descriptions, images, and pricing on the Site. However, we do not warrant that product information is error-free, complete, or current.
  • Product availability is subject to change without notice. We reserve the right to modify or discontinue any product at any time. If a product you ordered becomes unavailable after order placement, we will notify you and offer a refund or alternative product of equal value.
  • Colors, dimensions, and specifications of Products may vary slightly from the images on the Site due to manufacturing tolerances or display settings.

6. Privacy & Data Usage

  • We collect and use your personal information (name, address, contact details) solely to process your order, coordinate delivery, and communicate with you about your purchase. We do not collect or store any payment information (as payment is made directly to the delivery driver).
  • We will not sell, rent, or share your personal information with third parties without your consent, except as required by law or to facilitate delivery (e.g., sharing your address with our delivery partners).
  • We implement reasonable security measures to protect your personal information from unauthorized access or disclosure. For more details, please refer to our Privacy Policy.

7. Limitation of Liability

  • To the maximum extent permitted by law, PlayGear Depot shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to your use of the Site, purchase of Products, or delivery issues.
  • Our total liability for any claim arising from these Terms (whether in contract, tort, or otherwise) shall not exceed the total amount paid for the affected Products.
  • We are not liable for any damages caused by misuse, improper handling, or failure to follow product instructions.

8. Modifications to Terms

  • We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site or placement of orders after changes are posted constitutes your acceptance of the modified Terms.
  • We recommend reviewing these Terms periodically for updates.

9. Contact Us

If you have any questions or concerns about these Terms, please contact our customer support at [andrea789090@gmail.com].